Refund Policy

Recall is owned, operated and sold by Clik Marketing LLC. Payments are processed by Stripe, our payment processor. Stripe handles card processing, invoicing and payment security; billing, subscriptions and refunds are administered by us. Charges normally appear as Recall or Clik Marketing LLC on your statement.

You may request a refund within 14 days of your initial subscription purchase or renewal. This gives you a chance to evaluate the service before committing. If you are unsure whether Recall fits your workflow, we recommend requesting a refund early rather than letting the window expire.

This refund window is for change-of-mind or accidental purchases, and is in addition to any rights required by applicable law.

Email us at support@recall.farm from the address you used at checkout, and include the date of the charge. We reply within two business days and process approved refunds back to the original payment method, usually within five to ten business days depending on your bank.

You can also review your invoices and payment method at any time from the billing section of Settings.

Used credits and completed metered usage are not refundable. Once an action is performed, it cannot be reversed. This includes:

• Video imports and transcript processing
• AI generations such as content packs, scripts, hooks, captions, and angles
• Remixes and refreshes of existing content
• Thumbnail generations
• Any other usage-based action that consumes credits

If a refund is approved after you have used credits or completed metered usage, the value of that used consumption may be deducted from the refund amount.

Credit top-ups are consumable digital products. Unused top-up credits purchased within the last 14 days may be eligible for a refund. Used top-up credits are not refundable.

You can cancel your subscription at any time in the Billing section of Settings. Cancelling stops future renewals; your paid access continues until the end of the current billing period unless a refund is issued. If a full refund is issued, your paid access and any unused credits tied to that purchase may be removed.

Deleting your account from the Danger Zone in Settings cancels an active subscription immediately and removes your workspace data.

This policy does not limit any refund rights you have under applicable law. If you believe you are entitled to a refund by law, contact us at support@recall.farm.

See also our Terms of Service, Privacy Policy and Security & Acceptable Use page.

Refund questions, billing disputes, or charge enquiries should be sent to Clik Marketing LLC at support@recall.farm.